Help & guidance
Frequently Asked Questions
A little clarity before you get started. Find answers about your data, risk signals, and team access.
Getting started
What is Provera AI?
Provera AI helps your team review transaction data, identify unusual activity, and understand the indicators behind each flag. Review the evidence before making a decision.
Can I try it without real data?
Yes! You can upload your sample transactions and view analysis results.
Uploading data
What should my CSV include?
Include transactionId, amount, currency, timestamp, and type. Customer ID, location, and payment method add context. Download the template from the upload screen.
What happens if my file has validation errors?
Review the validation messages, correct the affected records, and upload your CSV again. Analysis starts after validation passes. The upload screen shows current file limits.
Risk signals
Does a flagged transaction mean fraud?
No. A flag highlights a transaction that needs closer review. Inspect the transaction details and detection explanation before deciding your next action.
How can I understand why a transaction was flagged?
Open the transaction details to see the indicators that were triggered, such as a high amount, unusual frequency, or a deviation from earlier activity. Historical comparisons need sufficient earlier records.
Account & access
How do I create an account ?
Sign up with your work email and a password.
Who manages permissions and detection settings?
Authorized administrators manage workspace permissions and available detection settings. Speak with your workspace administrator if you need access or want to request a change.